At Divide by Zero, we strive for customer satisfaction. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below.
1. Eligibility for Refunds
- Items must be returned within 14 days of delivery.
- Products must be unused, unwashed, and in original condition, with all tags attached.
- A valid proof of purchase (order number or receipt) is required to process your refund.
2. Non-Refundable Items
- Sale or discounted items are non-refundable.
- Accessories like hats and intimate items are not eligible for refunds due to hygiene reasons.
3. How to Request a Refund
- Email us at [your support email] within 14 days of receiving your order.
- Include your order number, the item(s) you wish to return, and the reason for your return.
- We will provide return instructions upon approval.
4. Refund Process
- Once we receive and inspect your returned item(s), we will notify you of the status of your refund.
- If approved, the refund will be processed to your original payment method within 5–7 business days.
5. Return Shipping Costs
- Customers are responsible for return shipping unless the item received is damaged or incorrect.
- We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of your returned item.
6. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us immediately at [your support email] so we can resolve the issue at no extra cost to you.
7. Contact Us
For any questions or assistance regarding our refund policy, please reach out